Delivery & Return

 

Delivery & Return

General Delivery Terms

Delivery is available within Australia only. International delivery is not available from Bardoh Home. Please allow up to 7 business days for your order to be dispatched. Once dispatched, an email with tracking information will be sent shortly afterward. If tracking numbers are not updated, please contact us at bardoh.home@gmail.com or 0413 665 988. 

  • Australia wide delivery except for outdoor furniture items. Please contact us directly for outdoor furniture deliveries. 
  • This time will vary with the availabilities of products. If there are any concerns regarding dispatch times, please contact us prior to purchasing.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

Our orders are posted via Australia Post, Fastway, Sendle, Couriers Please and private couriers. After the parcel is dispatched from our warehouse, the delivery times are as follows.

Standard Delivery Times: 

NSW - Metro: Up to 5 business days
            Country: Up to 10 business days

Interstate - Metro: Up to 3-10 business days
                  Country: Differs depending on location 

Please note that express delivery is not offered by default as a shipping option. If you require express delivery, please email bardoh.home@gmail.com for enquiries.

FURNITURE DELIVERY

  • Pick up in store is available at no additional cost. (Click and Collect Service)


DELIVERY ADDRESS

Goods will be delivered to the shipping address specified on the order. In instances where the shipping address is an office address, shared house or apartment, the courier will make reasonable attempts to contact you however, you agree that we may deliver to an individual at the delivery address and will be able to rely on that individuals’ instructions as if they were your own.

Upon checking out online, please review the product details to determine if larger items require self-assembly. Unpacking, assembly and installation fees are not included as part of your delivery fee.

Couriers reserve the right to not deliver an order if it is believed that the address is not secure. If there are any issues with your order, a Bardoh Home  representative will contact you.

DELIVERY IN PEAK TRADE AND SALE PERIODS

Please note that during busy sale periods, delivery of orders may take longer due to the high volume of orders.

Bardoh Home endeavours to have your items shipped as soon as possible.

 

Returns Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at bardoh.home@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at bardoh.home@gmail.com.

Change of Mind

Refunds or returns will NOT be offered for change of mind reasons. If you do change your mind, we are happy to provide a credit note or offer an exchange at our Sydney store located in Punchbowl.

Exclusions

Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable unless it is being returned under a Warranty Claim.

For any returns for purchases where there is a 'Gift with Purchase' all gifts must be returned as well when returning the purchase.  

Faulty Items

If you have received your order and it is faulty, or damaged after it has been delivered to you, please take photos clearly showing the damage and contact us as soon as within 3 business days of receiving your delivery so we can assess it. Details of the faulty item/s should be sent to: bardoh.home@gmail.com. We will work collectively with you to find an outcome that you're happy with.